[1] Launch TuneCable iMazon Recorder, and go to the lower left corner to select the "Register" section. You will see a registration dialog. You can also click on the Menu 
icon and select "Register" to get the interface.
[2] Fill in the two blanks with your registration Email and license code that you have received from the email. Then click "Register" to register for the program.
[1] Please make sure that you are running the right program - TuneCable iMazon Recorder.
[2] Please ensure that you are running the correct version of the program. The license for the Windows version couldn't be applied on macOS operating system and vice versa.
[3] The registration info is case-sensitive. Please differentiate the upper case and the lower case in your registration email address and license code.
[4] Please confirm that there are no spaces before or after the registration info.
If you still get the failed Message, please contact our support team at [email protected] via e-mail for further help.
TuneCable iMazon Recorder enables users to convert the first 1 minute of each Amazon track for sample testing. You need to purchase a license to unlock the full version.
TuneCable iMazon Recorder is a professional Amazon Music downloader which is able to download songs, albums, podcasts, or playlists from Amazon Music to MP3, AAC, WAV, FLAC, AIFF or ALAC format.
Of course, you can use TuneCable iMazon Recorder to convert the entire playlist, artist, or album from Amazon Music.
For the sake of providing users with the best conversion rate, TuneCable iMazon Recorder adopts a new conversion technology. Please do not play Amazon Music on other devices during conversion.
Yes. TuneCable iMazon Recorder is known for keeping excellent audio quality. It retains up to Amazon Ultra HD audio quality after conversion.
[1] Please make sure the songs you want to convert can be played normally on TuneCable or on the Amazon Music web player in Chrome.
[2] Please don't connect an external audio device to your computer during the conversion and don't play Amazon Music on other devices at the same time.
[3] Please do not login Amazon account on other devices and play music during the conversion process.
[4] Please go to the top right, click the "Menu" and choose "Clear Cache".
[5] Please reopen the program for a try.
[6] Please go to "Settings" tab and try a different conversion mode.
Cause: The program is occurring an unknown error, and it can't convert Amazon Music successfully.
Solution: You can try it again later or change your conversion mode under the Setting tab.
Cause:Failed code 1005, 1200, 1201, 6208 belong to runtime error.
Solution: Please reopen the program for a try.
Cause: Your Amazon Music account is logged in and playing music at the same time on multiple devices.
Solution: Please make sure that you are only using Amazon Music on your computer while in conversion.
Cause: Failed code 1010, 1700-1702 mean you are encountering errors like query no match, query failure, download failure under "YouTube Download" conversion mode.
Solution: Please try Amazon Music Record/Web Download from Conversion Mode in Settings.
Cause: TuneCable fails to initiate Amazon Music.
Solution: Please restart the program for a try. If the problem still persists, we suggest you reinstall Amazon Music from its official website or try the other download mode.
Cause: Failed code 1102 means TuneCable fails to play songs in Amazon Music.
Solution: You can check if you can fix it with the below options.
[1] Please check if you are using the latest version of TuneCable and Amazon Music.
[2] Please check if you can play the song on Amazon Music like you normally do.
[3] If you are using Bluetooth or other device to connect your computer, please break the connection.
Cause: Failed code 4000-4005, 4100-4105 means the input/output path does not exist, the program fails to create the output files or the name of the output path is too long, or need authorization to create a folder.
Solution: Run TuneCable as an administrator, go to the "Settings" interface on TuneCable, set a different output path, and choose "None" under "Output Organized" for a try.
For Failed 4003, please change the output path to a disk that has much space left.
Cause: Failed 4106 means the output file is too large to save into your FAT disk.
Solution: Please choose another output path apart from FAT disk.
If you encountered the Failed 1802/1803 when using TuneCable iMazon Recorder for Mac under macOS 11.1 or above, please follow our instructions below to authorize 'Music' in the 'Automation' section.
Step 1: Go to 'System Preferences' > 'Security & Privacy' > 'Privacy' module.
Step 2: Find the 'Automation' option, then enable 'Music' option under TuneCable iMazon Recorder.
If the problem persists, please provide us with more detailed information to our support team via [email protected] for further analysis, we will find the solution for you ASAP:
1. Which macOS are you running and what’s your iTunes version?
2. Do you have Prime Music, or Amazon Music Unlimited membership? Or are you an Amazon Music Free user?
3. Which version of Amazon Music are you using?
4. What's the output format and settings you chose?
5. Does the problem happen to a certain audio file or to all audio files?
6. Please offer us your Amazon Music or playlist URL for our testing.
7. Please send us all the log files of TuneCable for our analysis. You can find them by going to the program, Menu > Open log file > logs.
For better development of TuneCable products, we adopt new technology in the latest version which is no longer compatible with macOS 10.14 or lower systems.
There are some solutions if you can not use the TuneCable program for this reason:
1. Update your macOS system to Mac 10.15 or above. The latest version is recommended.
2. Switch to a Windows computer, and our support team will help you change the license.
3. Download the old version which is still compatible with macOS 10.11 -10.14. However, we still want to remind you that the old version may have some bugs which already been fixed in the latest version.
TuneCable Amazon Music Converter: https://www.tunecable.com/tunecable-amazon-music-recorder-oldmacos.dmg
Should you encounter any problem that couldn't be solved by the solutions above, please contact our support team at [email protected] via e-mail for further help.
