Q1. How to register TuneCable iMazon Recorder?

Step 1. Run TuneCable iMazon Recorder on Windows PC and sign in with your Amazon Music account, then directly click on the Key icon to open the registration window.

Step 2. Copy and paste the registration Email and Code you received into the registration popup window.

Note: The registration information is case sensitive. Please do not add blank at the beginning or the end of the word.

Q2. What can I do if I get the message "Invalid Code" when trying to register?

[1] Please make sure that you are running the right program - TuneCable iMazon Recorder.

[2] Please ensure that you are running the correct version of the program. The license for the Windows version couldn't be applied on macOS operating system and vice versa.

[3] The registration info is case sensitive. Please differentiate the upper case and the lower case in your registration email address and license code.

[4] Please confirm that there are no spaces before or after the registration info.

If you still get the failed Message, please contact our support team at [email protected] via e-mail for further help.

Q3. Why can I only convert the first 1 minute of each audio?

TuneCable trial version only allows trial users to convert 3 music files at a time and convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license. Buy Now →

Q4. What kinds of music does TuneCable iMazon Recorder support converting? What output format can it export?

TuneCable iMazon Recorder is a professional Amazon Music downloader which is able to bypass the downloading limits of Amazon Music and download songs, albums, or playlists from Amazon Music to MP3, AAC, WAV, FLAC, AIFF or ALAC format.

Q5. Can I use TuneCable iMazon Recorder to convert the entire playlist from Amazon?

Of course, you can use TuneCable iMazon Recorder to convert the entire playlist, artist or album from Amazon Music.

Q6. Why can't I play music online when I use TuneCable iMazon Recorder?

For the sake of providing users with the best conversion rate, TuneCable iMazon Recorder adopts a new conversion technology. Please do not play Amazon Music on other devices during conversion.

Q7. Does TuneCable iMazon Recorder support Amazon Music HD?

Yes, TuneCable iMazon Recorder can retain Ultra HD audio quality for Amazon Music HD subscribers after conversion.

Q8. What to do when TuneCable iMazon Recorder fails to convert music?

1) Please make sure the songs you want to convert can be played normally on TuneCable or on the Amazon Music web player in Chrome.

2) Please don't connect an external audio device to your computer during the conversion and don't play Amazon Music on other devices at the same time.

3) Please do not login Amazon account on other devices and play music during the conversion process.

4) Please go to the top right, click the "Menu" and choose "Clear Cache".

5) Please reopen the program for a try.

6) Please go to the top right, and click on "Settings" and go to "Conversion Mode". Then try different conversion modes.

Q9. How to Fix Error 1000?

Cause: An unknown error is occuring.

Solution: You can try again later or change your conversion mode under the program setting.

Q10. How to Fix Error 1005, 1200, 1201, 6208?

Cause: Error code 1005, 1200, 1201, 6208 belongs to runtime error.

Solution: Please restart the program for a try.

Q11. How to Fix Error 1007?

Cause: Your Amazon Music account is logged in and playing music at the same time on multiple devices.

Solution: Please make sure that you are only using Amazon Music on your computer while in conversion.

Q12. How to Fix Error 1010, 1700-1702?

Cause: Error code 1010, 1700-1702 mean you are encountering errors like query no match, query failure, download failure under "YouTube Download" conversion mode.

Solution: Please try Amazon Record Mode in the settings.

Q13. How to Fix Error 1101?

Cause: TuneCable fails to initiate Amazon Music.

Solution: Please restart the program for a try. If the problem still persists, we suggest you reinstall Amazon Music from its official website.

Q14. How to Fix Error 1102?

Cause: Error code 1102 means TuneCable fails to play Amazon Music, you can check if you can fix it with the below options.

(1) Please check if you are using the latest version of TuneCable and Amazon Music.

(2) Please check if you can play the song on Amazon Music like you normally do.

(3) If you are using Bluetooth or other device to connect your computer, please break the connection.

Q15. How to Fix Error 4000-4005, 4100-4105?

Cause: Error code 4000-4005, 4100-4105 means the input/output path does not exist, the program fails to create the output files or the name of the output path is too long, or need authorization to create a folder.

Solution: Run TuneCable as an administrator, go to the "Setting" window, set a different output path, and choose "None" under "Output Organized" for a try.

For Error 4003, please change the output path to a disk that has much space left.

Q16. How to Fix Error 4106?

Cause: Error 4106 means the output file is too large to save into your FAT disk.

Solution: Please choose another output path apart from FAT disk.

Q17. How to Fix Error 1802-1803?

If you encountered the Failed 1802/1803 when using TuneCable iMazon Recorder for Mac under macOS 11.1 or above, please follow our instructions below to authorize 'Music' in the 'Automation' section.

Step 1: Go to 'System Preferences' > 'Security & Privacy' > 'Privacy' module.

Step 2: Find the 'Automation' option, then enable 'Music' option under TuneCable iMazon Recorder.

If the problem persists, please provide us with more detailed information to our support team via [email protected] for further analysis, we will find the solution for you ASAP:

1. Which macOS are you running and what’s your iTunes version?

2. Do you have Prime Music, or Amazon Music Unlimited membership? or are you an Amazon Music Free user?

3. Which version of Amazon Music are you using?

4. What’s the output format and settings you chose?

5. Does the problem happen to a certain audio file or to all audio files?

6. Please offer us your Amazon Music or playlist URL for our testing.

7. Please send us all the log files of TuneCable for our analysis. You can find them by going to the program, Menu > Open Log File > logs.

Q18. After upgrading the latest version, it prompts that the program is not compatible with the system version. What should I do?

For better development of TuneCable products, we adopt new technology in the latest version which is no longer compatible with macOS 10.14 or lower systems.

There are some solutions if you can not use the TuneCable program for this reason:

1. Update your macOS system to Mac 10.15 or above. The latest version is recommended.
2. Switch to a Windows computer, and our support team will help you change the license.
3. Download the old version which is still compatible with macOS 10.11 -10.14. However, we still want to remind you that the old version may have some bugs which already been fixed in the latest version.

TuneCable Amazon Music Converter: https://www.tunecable.com/tunecable-amazon-music-recorder-oldmacos.dmg

Q19. I encounter some problem that I can't find any solution in FAQ. How can I get technical support?

Should you encounter any problem that couldn't be solved by the solutions above, please contact our support team at [email protected] via e-mail for further help.