Q1. What is the refund policy?
If you are not satisfied with your purchase, we accept refund for all subscription-based products within 5 days from the date of purchase. E-mail us at [email protected]
Q2. Is the subscription automatic renewal? How do I cancel the renewal? Will I still be charged after I cancel the renewal?
All subscription products are automatically renewed by default. If you don’t need it anymore, you can cancel at any time before the renewal date.
There are three ways to cancel it:
1. Find your order email, subject: xx (your name), This is your order receipt xxx (order number). There is an entry in this email for customers to manage orders;
2. Contact our customer service to cancel it: [email protected];
3. Contact FastSpring customer service to cancel it: https://fastspring.com/consumer-support-form/.
After successfully cancelling the subscription, no further charges will apply.
Q3. I have renewed my subscription, why does my registration code become invalid?
After the renewal, you will receive an email with a new registration code, the new code is required to register the program again.
Q4. Why is the actual price different from the price displayed on the website? Why is the renewal price higher than the initial purchased price?
The prices displayed on our product page are all taxes excluded. In general, the renewal price is the same as you initially purchased. Unless you participated in a discount promotion, we do have discount promotions occasionally. The discounted price is only applied to the initial purchase, and the subsequent renewal will be charged at the original price as displayed on our webpage.
Q5. Can I continue to use the program after cancelling the subscription?
If you cancel it during the subscription period, you can still use the program until the end of your subscription period. After cancelling the subscription, you will receive a confirmation email (Cancel Subscription of xxx) showing the expiration date of your license code. When the subscription period ends, the program will revert back to the trial version, repurchase will be required if you want to keep using the full version.
Q6. How can I change the type of subscription and what changes will apply to the payment?
The monthly subscription plan can be switched to the annual plan. If you want to change the subscription plan, please contact our customer service at [email protected]
Note: Please make sure you HAVE NOT cancelled the service before contacting us for the switch.
The remaining unused days of the current subscription will be calculated and converted to the remaining balance, which will be used to deduct the cost of the new subscription, and you will be charged the insufficient portion if applicable. Once the change of subscription confirmed, you will be charged (the difference) on the day, and pay the new subscription fees annually.
You will be sent a new registration code from us once the changes applied.
Q7. Can I upgrade to the lifetime license if I have purchased the subscription service by paying the price difference?
Not applicable, you have to purchase the lifetime license separately.