Select the "Register" tab in the lower left corner or click the top-right "Menu" button and choose "Register" in the drop-down list, you will get the registration dialog box. Then copy and paste the Email and Code into the registration dialog.
If registration fails, please try the following steps:
(1) Please confirm that the currently installed program matches the product and version you purchased.
(2) Please check that the registration code is exactly the same as the one you received in the email after purchase, and avoid any extra spaces or typing errors.
(3) One registration code can only be used on one device. If it has already been activated on another device, please log out or deactivate the previous device first, then try to reactivate it on the current device.
(4) If you have followed all the instructions but still get the failed message, please contact our support team via [email protected] for help.
TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.
Any audio files that could be played on your iTunes, could be converted by TuneCable iMusic Converter, including Apple Music files, iTunes music and audiobooks, music file you purchased, audio book you bought from Audible, etc.
"Intelligent Mode" means TuneCable automatically switches between downloading music from Apple Music app / web player or YouTube based on your network condition.
If you fail to convert music, you can try the following methods to troubleshoot and resolve the issue:
(1) Update to the latest version: Please check if you are using the latest version of TuneCable and music app. If not, please download the latest version through the download center. Or go to "Menu" > "Check for updates".
(2) Switch to another source: Please go to the top bar and choose to download from the app or web player. Switch to another source and try downloading again.
(3) Please go to the "Settings" tab and go to "Conversion Mode". Then try different conversion modes.
(4) Clear cache: Please go to the top right, click the "Menu" and choose "Clear Cache". Alternatively, completely delete the program cache by following these steps:
- Open the path:
C:\Users\USERNAME\AppData\Roaming\ - Locate the corresponding program folder, for example,
TuneCable iMusic Converter. - Delete the program folder.
- Restart the program and try again.
- Open Finder.
- Click Go → Go to Folder… in the top menu bar, or simply press Command + Shift + G.
- Enter the path:
~/Library/Application Support/, and locate the corresponding program folder, for example,TuneCable iMusic Converter. - Delete the program folder, then restart the program.
Windows:
Mac:
(5) Check account status: Please check whether your music account can log in normally in other browsers and see whether music plays normally under your account in the music app or web player. In some cases, you also need to confirm that your account is in an active subscription state.
(6) Disconnect Bluetooth/other devices: If you are using a Bluetooth or other device connected to your computer, please disconnect it.
(7) Check IP address and regional restrictions: Turn off or switch your VPN, and try downloading again.
(8) Technical support: If the solutions above are not effective, please email [email protected] for further help.
Firstly, please make sure you have downloaded the music to your computer, and it can play normally in iTunes. And please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.
Secondly, if you have downloaded the music to your computer, but the program still fails to read them. Please follow these steps to fix this issue:
(1) Uninstall TuneCable from your computer.
(2) Delete "iTunes Music Library.xml / Music Library.xml" from the folder. For Windows users, you can find the iTunes Music Library.xml file from C:\Users\username\Music\iTunes. For mac users, you can find the Music Library.xml file through: your home directory > Music > Music.
(3) Download and install the program from Download Center (don't start it).
(4) Start iTunes and play a song to automatically generate .xml file.
(5) Close iTunes and start TuneCable.
(1) Select "Reocrd Mode" from Conversion Mode in Settings.
(2) Select "Recommended" from Output Format in Settings.
TuneCable will export the songs with the original audio quality and format kept.
Please disable the Crossfade Songs in iTunes > Preferences > Playback.
Please disable the Crossfade Songs in iTunes > Preferences > Playback.
"Output Organized" setting allows you to save the converted files into a multi‑level folder structure, making it easier to manage and locate your music. If you set the folder hierarchy as Playlist / Artist / Album, the output file will be saved in a path like: Playlist Name / Artist Name / Album Name / song.mp3
To set it up:
(1) Go to "Settings" > "Output Organized".
(2) Add the elements in this order:
(a) Select Playlist as the first folder level, then manually add a separator / .
(b) Select Artist as the second folder level, then manually add another / .
(c) Select Album as the third folder level.
(1) In lower left of TuneCabe main interface, access "Settings".
(2) Under "Output File Name", retain only "Playlist Index" and "Title".
(3) Select "Playlist" in the "Output Organized" setting.
Please open iTunes Preferences by clicking "Edit >> Preferences" and choose the "Playback", then select "Windows Audio Session" from the drop-down list of "Play Audio Using" and click "OK". After that, close iTunes and launch TuneCable to convert those songs again.
The sound has stopped working on your Mac after using TuneCable? No worries, you can refer to this guide to get your Mac's speakers working again:
(1) Open "Terminal" on machine. You can do this by click "Applications" folder in Finder, then open "Utilities" and double-click on "Terminal".
(2) Copy this code: sudo rm -rf /Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver and paste it to the pop up terminal window, and press "Return". Then enter the password of your Mac and press "Enter" on the keyboard.
(3) Close this "Terminal" window on Mac.
(4) Restart your machine. Restart your Mac and then you can play the audio normally via media devices.
Cause: The music cannot be read because both the iTunes app and Store version of Apple Music are installed.
Solution: Please uninstall the Store version of the Apple Music app.
If you want to keep the original chapter in the audiobooks, please select AAC as output format.
You've selected either "Intelligent Mode" or "YouTube Mode" for music conversion. "YouTube Mode" gets music from YouTube. "Intelligent Mode" switches sources based on network, falling back to YouTube if the original source is unavailable. For downloading only from the original source, please change "Conversion Mode" to "Record Mode".
Upon choosing a lossless output format (WAV, FLAC, AIFF, or ALAC), the Bit Rate option becomes inactive, reflecting the fact that these formats automatically encode audio at their optimal, uncompressed bit rate, thereby ensuring maximum audio quality without the need for manual bit rate adjustment.
This prompt indicates that the song requires a logged-in account on the source platform for conversion. Please return to the Apple Music web player window, click the "Log In" button (typically in the top-right corner), complete the login process, and then add the song to convert again.
Please contact us at [email protected], tell us which problem are your encountering and provide us with detailed info like Mac OS, Spotify version, and program log files for analysis. You can submit your problem through 'Menu' > 'Feedback' and attach the log files.
